77arc's Privacy Policy
Your personal information is of the highest importance to us. Read this policy to learn in detail how 77arc collects, uses, and protects your data.
1 Introduction & Scope
77arc ("we", "us", "platform") provides a safe and reliable online casino and betting experience for Bangladeshi players. This Privacy Policy ("Policy") explains what personal information 77arc collects, how that information is used, under what circumstances it may be shared with third parties, and what rights you have over your information.
By using our website 77arc.lat, registering an account, or using any of our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.
This Policy is connected to and works as a complement to 77arc's Terms and Conditions. Please read both documents together to get a complete understanding of the overall terms of using our platform.
2 What Information We Collect
77arc collects personal information from various sources. The types of information collected are described in detail below:
Identity Information
- Full name and date of birth
- National ID number (where applicable)
- Email address and contact number
- Address and country of residence
- Username provided at registration
Financial Information
- Details of deposit and withdrawal transactions
- bKash, Nagad, Rocket account numbers (encrypted)
- Bank account information (where applicable)
- Transaction history and wallet balance
Gaming Activity Information
- Play history, bet amounts, and results
- Bonus usage and wagering progress
- Login and logout times and dates
- Information about preferred games and categories
Technical Information
- IP address and device identifier
- Browser type and operating system
- Cookie and session tracking data
- Time spent on site and pages visited
3 Purpose of Using Information
77arc uses the information collected from you only for specific and legitimate purposes. Those purposes are described in detail below:
- Account Management: Information is used to create, verify, and keep your account secure.
- Financial Transaction Processing: Information is used to correctly complete your deposits, withdrawals, and bonus payments.
- Customer Support: Our 24/7 support team uses your information to resolve your support requests, complaints, and questions.
- Fraud Prevention & Security: Information is analysed to prevent unauthorised access, fraudulent activity, and money laundering.
- Ensuring Responsible Gaming: To identify unusual gaming behaviour and provide assistance or set limits where necessary.
- Personalised Experience: To provide game recommendations, relevant offers, and customised content based on your preferences.
- Platform Improvement: Information is analysed to improve service quality, resolve technical issues, and enhance the user experience.
- Legal Compliance: To comply with applicable laws, regulations, and guidance from regulatory authorities.
4 Cookies & Tracking Technology
77arc uses various types of cookies and tracking technology to improve your browsing experience and to operate our services effectively.
Essential Cookies
Essential for the basic functionality of the platform. Used to maintain login sessions, carry out security verification, and protect accounts. These cookies cannot be disabled.
Analytical Cookies
Help measure site performance and analyse user behaviour. This information is collected entirely anonymously and is used for platform improvement.
Preference Cookies
Store your language preferences, game settings, and personalised experience. These cookies make your next visit more convenient.
Cookie Control
You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the 77arc platform to not work properly and may make it difficult to log in to your account. Most modern browsers provide detailed instructions for managing cookies.
5 Sharing Information with Third Parties
77arc does not sell your personal information or share it unnecessarily with third parties. However, some information may be shared in the following limited circumstances:
Service Provider Partners
A limited amount of necessary information is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technology service providers. All such partners operate under strict confidentiality agreements and may not use your information for their own purposes.
Legal & Regulatory Authorities
Necessary information may be provided in response to legal obligations, court orders, or requests from regulatory authorities. Such disclosures are always made in compliance with applicable law.
Fraud Prevention & Security
In cases of serious fraud, money laundering, or security breaches, necessary information may be shared with relevant authorities and financial institutions. This is done to protect the interests of all users.
Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases we will give you advance notice, and the new entity will be bound to manage your information under terms similar to this Policy.
6 Data Security Measures
77arc applies the highest industry-standard technical and organisational measures to protect your personal information.
SSL Encryption
All data exchanged between you and our servers is protected by 256-bit SSL encryption. This prevents any third party from stealing information from your connection.
Data Encryption
Stored sensitive information (passwords, payment details) is kept encrypted using strong encryption algorithms. Our staff cannot see your password either.
Access Control
Only authorised staff can access user information on a need-to-know basis. Every access is logged and regularly audited.
Regular Audits
Our security measures are regularly audited by independent experts. Any potential vulnerabilities identified are resolved immediately.
Response to Security Breaches
If a data breach occurs that creates a high risk to your rights and freedoms, 77arc will notify you as quickly as possible. The notice will include information about the nature of the breach, the likely consequences, and the remedial measures taken or planned.
7 Data Retention Period
77arc retains your information only for as long as necessary. The retention period varies depending on the type of information and the purpose for which it was collected:
Account Information
Retained for as long as your account is active and for as long as necessary after account closure to meet legal obligations. Financial KYC documents may be retained for a longer period in accordance with legal requirements.
Transaction Records
Records of all financial transactions are retained for the required period in compliance with applicable financial regulations and anti-money laundering laws. This information is also necessary for resolving financial disputes and tax reporting.
Support Communications
Records of your previous communications with customer support may be retained for a reasonable period for future service improvement and dispute resolution.
Data Deletion Requests
If you request that your information be deleted and doing so does not conflict with any legal or regulatory obligation, 77arc will fulfil your request as quickly as possible. You will be notified once the deletion process is complete.
8 Your Privacy Rights
77arc places the highest importance on your rights over your personal information. You may exercise the following rights:
Right to Access
You may request a copy of the information we hold about you. We will provide that information within a reasonable time of receiving the request.
Right to Rectification
If any information about you is incorrect or incomplete, you may request a correction. 77arc will verify the correct information and update it as quickly as possible.
Right to Erasure
In certain circumstances you may request that your information be deleted. 77arc will fulfil your request where there is no legal obligation preventing it.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. In that case we will retain the information but will no longer process it.
Right to Data Portability
You may request a copy of your information in a structured, commonly used format. This will help you transfer your information to another service.
Right to Object
You may object to the processing of your information in certain ways, particularly where it is used for marketing purposes. We will respect your objection.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible after verifying your identity.
9 Protection of Minors
Age Verification Policy
77arc is for persons aged 21 and over only. We never intentionally collect information from minors. An age verification process is in place at the time of account registration, and proof of identity documents may be requested in suspicious cases.
If we learn that a person under the age of 21 has used our platform and their information has been collected, we will immediately close that account and delete the related information. If a parent or guardian suspects that their child is using 77arc, please contact us immediately.
10 Policy Changes & Updates
77arc may update this Privacy Policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- New data processing needs arising from the launch of new products or services
- Technological changes or security improvements
- Improvements based on user feedback and suggestions
Notice of Changes
For significant changes, we will display a notification on the platform and, where applicable, inform you via your registered email. Continuing to use the platform after the new policy takes effect will be considered acceptance of the updated policy.
The "Last Updated" date at the top of the page always indicates the latest effective version. Contact us to obtain a copy of any previous version.
11 Contact Us
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact 77arc.
Privacy Contact
Live Chat: Support is available 24 hours a day, 7 days a week in Bengali and English.
Email: [email protected]
We will process your privacy-related requests as quickly as possible. For complex requests, we will keep you regularly updated on the progress of the processing.
Your information is safe with us. 77arc ensures SSL encryption and fair play.
Related Documents
Alongside this privacy policy, please read our Terms and Conditions and Responsible Gaming Policy. Visit the Sitemap to see the full site structure.