Frequently Asked Questions
77arc Q&A Centre
Accounts, bonuses, withdrawals, and security — find clear and straightforward answers to the most frequently asked questions here.
Find the answer to your question
At 77arc we know that any player, new or experienced, can have questions from time to time. Whether you are having trouble accessing your account, confused about bonus terms, experiencing a delay with a withdrawal, or want to know how to keep your account secure — this page is made for you. Below you will find detailed answers to more than 20 questions arranged in four categories. If you cannot find the answer to your question, contact our 24/7 live chat support.
Detailed Q&A
Click on any question below to see the full answer.
Account & Login
Use the "Forgot Password?" option on the 77arc login page. Enter your registered mobile number or email address and a verification code will be sent to you. Once you enter the code correctly, create a new strong password. If you run into any trouble, contact us directly via live chat — the team is available around the clock.
No, only one account is allowed per player. If you attempt to open a second account using the same name, phone number, or payment method, both accounts may be suspended and any pending bonuses will be cancelled. If you cannot access your existing account, contact support.
Use a mix of letters and numbers in your username and avoid personal information (name, date of birth). Your password should contain at least 8 characters — using uppercase letters, lowercase letters, numbers, and a special character (@, #, !) together makes your account much more secure. Do not use a password from another site on 77arc.
After logging into your account, go to the "Profile" or "Personal Information" section. You will find the option to update your phone number and email there. A verification code will be sent to your current number or email to confirm the change. If you no longer have access to the previous contact method, the support team will verify your identity via live chat and help you.
For security reasons, your account may be temporarily locked after several consecutive failed attempts. In this situation, follow the password reset process or contact us directly via live chat. The 77arc support team will verify your identity and help recover the account quickly.
Bonus Terms
If the bonus option is active at the time of your first deposit, the welcome bonus will be added automatically. On 77arc, the first deposit bonus is up to 200% up to ৳10,000. For example, depositing ৳1,000 gives a bonus of ৳2,000 and brings your total balance to ৳3,000. The minimum deposit amount is ৳300.
The wagering requirement is 20 times the bonus amount — not the deposit amount. Example: if you receive a ৳2,000 bonus, you must wager a total of ৳40,000 to withdraw winnings from the bonus. You cannot withdraw from the bonus balance before this requirement is met.
Most slot games generally count in full toward the wagering requirement. However, some games such as certain live casino tables or sports betting may count at a lower rate or be excluded entirely. You can see which games count and at what percentage in the bonus details on your dashboard. If in doubt, ask via live chat.
No. The welcome bonus is available only once per account — it applies only on the first deposit. Attempting to claim the bonus by opening multiple accounts will result in all accounts being closed and the bonuses cancelled. 77arc offers separate promotions and reload offers for regular players.
Yes, it is generally possible to cancel a bonus before wagering is complete. However, cancelling the bonus will also cancel any winnings earned from it — only the original deposit portion may remain. To cancel a bonus, notify support via live chat or email.
Each bonus has a set expiry period that starts from the time the bonus is activated. If the wagering requirement is not met within the specified time, the bonus and any winnings from it are automatically cancelled. Check the bonus section of your account for the expiry of a specific bonus, or ask support.
Withdrawal Questions
Withdrawals on 77arc generally take between 30 minutes and 3 hours to complete. Requests made via bKash, Nagad, or Rocket are usually processed within this timeframe. Bank transfers may take a little longer. If there is a delay beyond the expected time, contact live chat with your request number.
The minimum withdrawal amount on 77arc is ৳500. Requests below this amount will not be accepted. This limit applies equally across all payment methods (bKash, Nagad, Rocket, and bank transfer). The minimum deposit amount is ৳300.
No, withdrawals can only be made to the mobile banking or bank account that is registered in your own name and linked to your 77arc account. Transactions to another person's number or under a different name will not be accepted. This ensures security and prevents money laundering.
Yes. 77arc accepts withdrawal requests 24 hours a day, 7 days a week. Withdrawals to bKash, Nagad, or Rocket at night or on holidays are usually completed within 30 minutes to 3 hours. Bank transfers may take longer depending on the bank's working days.
After a withdrawal request is submitted, there is a brief review process — this is the "Pending" status. This is normal and is usually completed within 30 minutes to 3 hours. However, delays can occur if account verification is not complete, wagering requirements are unmet, or additional information is needed. Contact live chat in such situations.
Stay Safe
Yes. 77arc uses SSL encryption to protect all data — this keeps your information and transactions out of reach of third parties. Personal information is never sold to third parties and financial transactions are completed through fully encrypted channels. See our privacy policy for more details.
No 77arc employee will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information — by phone, message, or on social media — block them immediately and notify us via live chat. Sharing this information puts your account and bank account at risk.
Keep these rules in mind when creating a good password:
- Use at least 10-12 characters.
- Combine uppercase and lowercase letters, numbers, and special characters.
- Avoid birthdays, names, or "123456".
- Do not use your 77arc password on any other site.
- Change your password every few months.
Take these steps as quickly as possible: first, change your password. Then contact 77arc live chat immediately — the team can lock the account right away and review recent activity. If possible, also change your bKash or Nagad PIN if you have used the same details elsewhere.
The only official domain for 77arc's website is 77arc.lat. Fake sites often use a different domain that resembles "77arc" (such as .com, .net, or a misspelled variation). Check for https:// at the start of the URL and confirm the padlock icon in your browser. Do not log in from unknown links — type the URL directly into the address bar.
Have more questions?
We are here to help
If you cannot find the answer in the FAQ, contact our support team directly. Help is available in both Bengali and English, 24 hours a day, 7 days a week.
24/7 Live Chat